" "





Phone Directory Search







DHS, 1515 Arch St.,
Philadelphia, PA 19102

215-683-4DHS






Home >  Community Based Prevention > Diversion Case Management Services

Diversion Case Management Services

Diversion case management services are aimed at preventing child abuse, neglect, and delinquency of children whose families have been identified in need of support. These services are designed to address the identified concerns and thereby prevent a subsequent report to the Department for intervention by either the Department of Human Services’ Children and Youth or Juvenile Justice Services Division.
Target populations for Diversion Case Management Services include:

1) Children, Youth and their Families already in the DHS system or transitioning from it,
2) Children, Youth, and their Families referred to the DHS system but not active in its caseload, and
3) Children, Youth and their Families in at-risk categories for child abuse, neglect, and/or delinquency but have not previously come to the attention of DHS. These categories include but are not limited to the following:

  • Kinship care families
  • Foster care families
  • Families with children with special physical/emotional/mental needs
  • Children/families experiencing post-traumatic stress
  • Children/youth with a history of chronic behavior problems, delinquency and/or truancy
  • Teen parents
  • Homeless families
  • Families in need of post-permanency services (adoption, guardianship, reunification, etc.)
  • Families with a history of substance abuse
  • Children with incarcerated parents
  • Children in poverty and low-income families (using federal guidelines)
  • All referrals from DHS’ Internal Review Support Service (IRSS)


Diversion Case Management Services utilize a professional social worker to establish helping relationships, assess complex problems, select problem-solving interventions, and help clients to function effectively. The social worker also arranges, coordinates, monitors, evaluates, and advocates for a package of multiple services to meet the specific client’s complex needs as appropriate. Social workers utilize strength-based case management to build on the assets of each family to help them resolve problems.

Program Objectives:

The objectives for Diversion Case Management are to:
  • Increase family stability and well being
  • Enhance protective factors and reduce risk factors for families and children, and
  • Increase community support networks and linkages for families and children.
  • Increase a family’s ability to address its’ own needs
  • Increase access to and use of needed appropriate services,
  • Enhance protective factors and reduce risk factors for families and children, and
  • Increase collaborative relationships and community support networks and linkages for families and children.
  • Increase access to and use of needed appropriate services,
  • Enhance protective factors and reduce risk factors for families and children, and
  • Increase collaborative relationships and community support networks and linkages for families and children.

Program Components

Each case manager has a maximum active caseload of 25 families and conducts a minimum of two home visits a month with each assigned family. Families are contacted within two working days of referral. Working with the family, the case manager develops a support plan that includes measurable objectives, timelines, prioritization of needs, proposed interventions, and review of key life domains for individuals, and the family. (Key life domains include but are not limited to housing, income, benefits, capacity to secure medical care, budgeting, daily living skills, legal issues, and social skills.) The case manager also provides information and referral services to participants seeking help and direct referral and linkages to key health, behavioral, and other support services including:
  • Food Assistance
  • Energy Assistance
  • Medical Care/Health Screening
  • Adult Continuing Education
  • *Well Baby Care
  • *Immunization
  • *Lead Poisoning Testing
  • *HIV/AIDS Screening
  • *Substance Abuse Counseling
  • *Mental Health
  • *Mental Retardation
  • Clothing Assistance
  • Housing Assistance
  • Furniture Assistance
  • Employment
  • Job Training
  • Legal Aid
  • Counseling (family, individual, group)
  • Literacy Enhancement
  • Health Insurance
  • Day Care
  • Camp Facilities
  • Special Education
  • Tutoring

Access: For referral to intensive case management services call 215-683-4000

Providers

Logan/Olney/Lower Northeast (19140, 19141, 19126, 19120)
Provider: Children’s Aid Society
West Philadelphia/Overbrook (19104, 19131, 19139, 19151)
Provider: Children’s Services, Inc.
Northeast (19116, 19154, 19114, 19115, 19111, 19152, 19136, 19149, 19135)
Provider: Lutheran Children and Family Services
Northwest/Roxborough (19118, 19128, 19150, 19119, 19138, 19129, 19127)
Provider: Youth Service, Inc.
Germantown (19144)
Provider: Germantown Settlement
North Central Philadelphia (19132, 19121, 19130)
Provider: Women’s Christian Alliance
Southwest Philadelphia (19142, 19143, 19153)
Provider: Presbyterian Children’s Village
South Philadelphia (19146, 19147, 19148, 19145, 19112)
Provider: United Communities Southeast Philadelphia
Kensington/North Central Philadelphia (19133, 19134, 19124, 19125, 19140)
Provider: Congreso de Latinos Unidos
Frankford/Kensington (19124, 19137)
Provider: Frankford Family Development Center
North Philadelphia East (19122, 19123)
Provider: Norris Square Civic Association


·Adolescent Violence Reduction Partnership (AVRP)
·Community EPIC Stakeholder Groups
·Crisis Nurseries
·Curfew Ordinance
·Delinquency Prevention
·Enhanced Services for Mothers in Substance Abuse Treatment
·Family Partnership Program
·Parenting Programs
·Policies and Protocols
·School Linked Behavioral Healthcare
·Services for First Time Mothers
·Services for Parents with Mental Retardation
·Teen Court
·Truancy Prevention Programs
·Y-HEP Drop-in Center